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Home  ›  Services  ›  Maintenance & Support

Maintenance & Support Keeping Your Plant at Design Performance

Preventive maintenance contracts, RO/UF membrane cleaning (CIP), chemical dosing tuning, membrane autopsy, and 24/7 emergency support — delivered by our service engineers across Egypt.

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What the Maintenance Service Covers

Six maintenance services — delivered individually, or as part of an annual contract.

Preventive Maintenance Inspection of Water Treatment Equipment
01

Preventive Maintenance (PM)

  • Frequency: Monthly / Quarterly / Semi-annual / Annual
  • Pumps: vibration, seal check, oil change, alignment
  • Membranes: flow & rejection trending, ΔP checks
  • Filters: cartridge replacement, ΔP monitoring
  • Instruments: calibration & verification
  • Deliverable: Signed PM report after every visit
RO Membrane CIP Cleaning in Progress
02

Membrane CIP Cleaning

  • Low pH cleaning: BWA Flocon MC3 (3.0–3.5)
  • High pH cleaning: Flocon MC11 / Kleen MCT404
  • Neutral: Kleen MCT404 (organic foulants)
  • Dilution: MC3 at 25 g/L
  • Procedure: flush → soak → recirculate → rinse
  • Deliverable: CIP log with pre/post flow & rejection
Chemical Dosing Program Tuning
03

Chemical Dosing Tuning

  • Antiscalant: adjust per LSI / SDSI trending
  • Biocide: optimize dose & frequency
  • Oxygen scavenger: per DO measurement
  • Corrosion inhibitor: per coupon & LPR data
  • Pump calibration: within ±5% of setpoint
  • Deliverable: Updated dosing schedule & setpoints
Membrane Autopsy and Laboratory Analysis
04

Membrane Autopsy & Analysis

  • Visual inspection: element extraction & photos
  • Foulant analysis: organic, inorganic, biological
  • Scaling identification: CaCO₃, CaSO₄, silica, iron
  • Surface analysis: SEM / EDX (on request)
  • Performance loss diagnosis: root cause report
  • Deliverable: Autopsy report with recommendations
CIP Skid and Chemical Supply Continuity
05

CIP Skid & Chemical Supply

  • CIP skid: portable cleaning unit with heater
  • Tank options: 100 / 200 / 500 L
  • Pump: low-pressure recirculation pump
  • Chemicals: Flocon MC3, MC11, Kleen MCT404
  • Spares: cartridges, membranes, pump seals
  • Deliverable: Continuous chemical & spares supply
24/7 Emergency Call-Out Service
06

24/7 Emergency Support

  • Response time: within 24–48 hours (Egypt)
  • Remote support: phone / WhatsApp / email
  • On-site response: service engineer mobilisation
  • Diagnosis: system review & corrective plan
  • Spare availability: stock of critical parts
  • Deliverable: Emergency service ticket + follow-up
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Preventive Maintenance Schedule

Standard PM schedule for RO and water treatment plants — activities grouped by frequency.

Component Monthly Quarterly Semi-Annual Annual
Feed / HP Pumps Vibration check, visual Seal & oil check Alignment & bearing inspection Full overhaul
RO Membranes Flow & rejection trending ΔP check per stage Normalized data review CIP + element extraction
Cartridge Filters ΔP check & replacement Housing inspection O-ring replacement Housing overhaul
Dosing Pumps Output calibration Valve & diaphragm inspection Full seal kit replacement Pump head replacement
Instruments (pH, EC, ORP) Reading verification Calibration with standards Sensor cleaning & electrolyte Sensor replacement if needed
Pressure Vessels Visual & leak check End-cap torque check Seal & O-ring inspection Vessel integrity test
Chemical Tanks Level & dosing logs Level sensor check Tank cleaning Tank inspection & repair
Control Panel & PLC Alarm & interlock test Backup program & HMI check I/O verification Panel overhaul & firmware update
Note: PM schedule shown is based on standard water treatment industry practice for RO systems. Actual frequency may be adjusted based on feed water quality, running hours, and client requirements.

CIP Protocol — Step by Step

The standard membrane cleaning procedure we follow during every CIP service.

01

Pre-CIP Assessment

Record pre-CIP normalized flow, salt rejection, and ΔP. Determine whether low-pH, high-pH, or neutral cleaning is required based on foulant type.

02

Low-PH Cleaning (if required)

Prepare BWA Flocon MC3 at 25 g/L dilution. Recirculate through membranes for 30–60 minutes at low pressure. Target: inorganic scale (CaCO₃, CaSO₄, iron).

03

High-PH Cleaning (if required)

Prepare BWA Flocon MC11 or Kleen MCT404. Recirculate for 30–60 minutes. Target: organic foulants, silt, biological matter, oil & grease.

04

Soak

Allow cleaning solution to remain in the membrane elements for 1–2 hours (or overnight for heavy fouling) to fully penetrate and dissolve foulants.

05

Flush & Rinse

Flush with RO permeate or softened water until the return rinse water reaches neutral pH and cleaning solution residues are fully removed.

06

Post-CIP Verification

Restart system, record post-CIP normalized flow, rejection, and ΔP. Compare with pre-CIP data. Document in CIP log and issue final report.

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What Makes Our Service Different

Four principles that guide every maintenance visit.

🔬

Chemistry-Led Cleaning

CIP chemicals and dosages selected based on real foulant analysis — not guesswork or generic protocols.

📈

Data-Driven

Every visit records normalized flow, rejection, and ΔP — so you see exactly how your plant performs over time.

🧰

Genuine Parts Only

Membranes, cartridges, dosing pumps, and instruments sourced through Lenntech, Dow, Grundfos, and ProMinent.

📞

24/7 Emergency Support

Call, WhatsApp, or email — with on-site mobilisation within 24–48 hours anywhere in Egypt.

Keeping RO Plants at Design Performance

Watch the full RO desalination process in operation — including the pre-treatment, high-pressure membrane stages, and post-treatment that our maintenance team monitors on every visit. Cleaning and tuning these stages is what keeps plants running at design flow and quality year after year.

Request a Maintenance Contract →
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Need a Maintenance Contract or Emergency Support?

Send us your plant details, current performance data, and service needs — our engineers will prepare a tailored PM contract or mobilise for emergency support.

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